Tax and VAT helpline

Practices offering Abbey Tax fee protection schemes have access to our in-house tax and VAT helpline.

Our advisers can support your practice when you need assistance or a second opinion with any UK direct tax, stamp duty, PAYE, NIC, status or VAT issue. The team has many years' experience earned from a mixture of HMRC, Big Four and smaller practices as well as industry and commerce so you can expect a speedy, accurate telephone helpline service.

We promise to do more than just point you to the relevant legislation or HMRC guidance; by discussing the matter with you, we aim to ensure we have both properly understood the query and sufficiently explained the advice. We will:

  • gain a full understanding of your query
  • research for the correct answer
  • explain our advice comprehensively, apply it to your specific situation and cover any resulting outcomes
  • where requested and relevant, support our advice with helpful statute references for your own peace of mind

When you need written advice or support on a particularly complex, subjective or contentious issue, our advisers will liaise with our team of specialist consultants to provide you with any additional support you require.  
"Outstanding", "excellent", "incredibly knowledgeable" and "exceptionally helpful" - just a few words that our clients have used to describe our helpline in a recent customer satisfaction survey.


In addition to our tax and VAT helplines, Abbey Tax clients benefit from access to our TaxDesk. This telephone advice service delivers a range of high level and complex tax advice provided by specialist consultants. Find out more.

Business legal helpline

The business legal helpline is available to both you and your clients 24 hours a day, 365 days a year. You will have access to our in-house team of over 70 qualified solicitors and barristers for employment law, health and safety matters and commercial issues.

A legal expert is only a phone call away and, most importantly, the advice is jargon-free and cost-free with unlimited calls.

Technical updates and email bulletins

At Abbey Tax, we pride ourselves on the speed we are able to report on industry news and updates. We harness the very latest technology to make certain you are well informed and armed with breaking news and market trends. Whether you prefer Twitter, or more traditional email updates, we will keep you up to date with industry and HMRC activity.


The claims team at Abbey Tax are second to none, providing an expert service, dedicated to a fast claims turnaround and a flexible attitude. All our claims consultants have extensive knowledge and experience within fee protection and tax enquiry work. So you can be confident your claim will be handled expediently and efficiently. We pay your invoice using your preferred payment method.